Frequently Asked Questions
Everything you need to know about shopping for authentic African and Caribbean flavors.
Where do your products come from?
We source our products directly from trusted suppliers across West Africa and the Caribbean to ensure you receive authentic, high-quality ingredients including yams, plantains, and traditional spices.
Do you ship perishable items?
Yes, we ship certain perishable goods using insulated packaging and expedited shipping methods. Please check the specific product page for eligibility and shipping recommendations to maintain freshness.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or if there is an error, please contact us within 24 hours of delivery for a replacement or refund.
How long will it take to receive my order?
Standard processing takes 1-2 business days. Shipping times vary by location, typically ranging from 2-5 business days depending on the shipping method selected at checkout.
Are your products available for bulk or wholesale purchase?
Yes, we offer bulk purchasing options for many of our staple items like rice, flour, and oils. Please contact our support team for wholesale pricing and freight shipping quotes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.