Returns & Exchanges
At Yado African & Caribbean Market, we prioritize your satisfaction and the quality of our authentic goods. Due to the perishable nature of our food products, we offer returns or exchanges on items that are damaged, expired, or incorrect upon delivery.
Report the Issue
Contact our support team within 24 hours of receiving your order to report any quality issues or damaged items.
Provide Documentation
Email us a clear photo of the product, the packaging, and your digital receipt to verify the condition of the goods.
Wait for Approval
Our quality control team will review your claim and notify you of the approval or rejection of your refund or exchange status.
Receive Resolution
Once approved, a credit will automatically be applied to your original payment method or a replacement item will be dispatched at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing